Privacy Policy
Last updated: January 26, 2026
1. Introduction
Welcome to Upscale Print. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
Data Controller
Bartosz Zyglowicz
Oginskiego 25
96-300 Zyrardow, Poland
NIP: 8381755810
Email: privacy@upscaleprint.com
2. Information We Collect
Information you provide
- Email address (for order updates and account access)
- Full name and shipping address (for delivery)
- Photos you upload (for print production)
Information collected automatically
- Session identifiers (to manage your shopping cart)
- Device and browser information (via analytics)
- Usage data (pages visited, actions taken)
Information from payment processing
We use Stripe to process payments. Stripe collects your payment details directly. We receive only confirmation of payment and your email address from Stripe. We never see or store your credit card details.
3. How We Use Your Information
We use your information to:
- Fulfill your print orders
- Send order confirmations and shipping updates
- Provide customer support
- Improve our website and services
- Prevent fraud and ensure security
Legal basis for processing (GDPR)
- Contract: Processing orders you've placed
- Legitimate interest: Website analytics, fraud prevention, service improvement
- Consent: Marketing communications (if you opt in)
4. How We Share Your Information
We share your information with service providers who help us operate:
| Service | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Email, payment amount |
| Prodigi | Print fulfillment | Name, address, email, print files |
| Replicate | Image enhancement | Uploaded images |
| Resend | Email delivery | Email address, order details |
| Vercel | Website hosting | Usage data, analytics |
| Google Analytics | Website analytics | Anonymized usage data |
| Meta | Advertising measurement | Anonymized conversion data |
We do not sell your personal information.
5. Cookies and Tracking
Essential cookies (always active)
- Session management for your shopping cart
- Authentication for account access
Analytics cookies (can be disabled)
- Google Analytics for website improvement
- Vercel Analytics for performance monitoring
Marketing cookies (can be disabled)
- Meta Pixel for advertising measurement
You can manage your cookie preferences anytime using the "Cookies" link in our footer.
6. Data Retention
- Uploaded images (unpaid): Deleted after 72 hours
- Order history: Kept indefinitely for your records and support
- Account information: Kept until you request deletion
- Analytics data: Retained per service provider policies (typically 14-26 months)
7. Your Rights
For all users
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
Additional rights for EU/EEA residents (GDPR)
- Data portability
- Withdraw consent
- Lodge a complaint with your supervisory authority
Additional rights for California residents (CCPA)
- Know what data we collect
- Request deletion
- Opt-out of sale (we don't sell data)
- Non-discrimination for exercising rights
To exercise your rights, contact us at privacy@upscaleprint.com.
Email: privacy@upscaleprint.com
8. International Data Transfers
Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
9. Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encrypted connections (HTTPS)
- Secure payment processing via Stripe
- Access controls and authentication
- Regular security reviews
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this policy from time to time. We'll notify you of significant changes by email or website notice.
12. Contact Us
For privacy questions or to exercise your rights:
Email: privacy@upscaleprint.com
Address: Oginskiego 25, 96-300 Zyrardow, Poland